How I Contact Facebook Customer Service | ask Facebook A Question
By
Arif Rahman
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Tuesday, January 12, 2021
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Contact Facebook Office
If you dial either of the Palo Alto-area telephone number you'll conveniently discover for the social media huge platform through online search (those are 650-543-4800 and 650-308-7300, for the document), you'll obtain a recording. It will certainly chat you via a series of food selections, each choice of which will ultimately route you to send out an e-mail to a proper account. These include press@FB.com for media inquiries and also records@FB.com for law enforcement problems.
Yet if you hit 1 for customer care? The recording will direct you to click the word "Help" claiming that it's "found at the bottom of any Facebook page." Here's the thing: it isn't. As a matter of fact, if you're on your major Facebook feed, there is no "bottom" of the web page.
Right here are a couple of things you can do rather.
How I Contact Facebook Customer Service
How to contact Facebook customer support
If you want to contact Facebook, you'll first require to log right into your account. Then search for on top right corner of the display. There, you'll see a little question mark inside a dark circle. Click it, after that from the dropdown menu, choose "Report a Problem."
Another menu will certainly appear that functions 3 clickable alternatives. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or an issue with your account like, claim, trouble posting pictures, you'll understand where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). But for even more general customer care questions, Facebook is rather inscrutable.
Your best choice may be to do an end run around the folks from Facebook itself, and instead go to the Help Community as well as asking other platform individuals like on your own.
How to ask the Facebook Help Community a question
From any kind of Facebook page, once again click that question mark on top right of the web page. On top of the dropdown menu you'll see words "Help Center" Click there.
On the Help Center page, scroll down as for you can. On the left near the bottom of the web page, click "Visit Help Community".
You will be required to a page where great deals of inquiries have actually currently been addressed, yet where you can additionally post your very own question. At the top right of the Help Community page is a gray box with words "Ask a Question".
Hit that web link. On the following page, pick the ideal Topic and Sub-Topic, after that type your concern. Now it's time for some waiting. Despite where you posted your inquiry, you can go to your "support Inbox" from the menu that falls from that very same enigma to see if any individual, be it a practical Community participant or real staffer, has decided to give you a hand.
Just how to contact Facebook by means of other social media platforms
One more method to try to get in touch with Facebook is to reach out to them through or mention them on an additional social media system. You can send a straight message to FB via Twitter or utilize their @Facebook Twitter account in a Tweet you upload. If it obtains sufficient traction, they will likely see it.
That's about How I Contact Facebook Customer Service. So also can you approach using Instagram, consisting of Facebook in a post, but unless you get a lot of love on that particular breeze, possibilities are you're better back on the Facebook Help Center.