Facebook Customer Service Contact | ask Facebook A Question
By
Arif Rahman
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Sunday, January 31, 2021
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Contact Facebook Office
If you call either of the Palo Alto-area phone numbers you'll easily discover for the social media huge platform using on the internet search (those are 650-543-4800 and 650-308-7300, for the record), you'll get a recording. It will talk you via a series of food selections, each alternative of which will ultimately direct you to send an e-mail to a suitable account. These consist of press@FB.com for media questions and records@FB.com for police concerns.
But if you hit 1 for client service? The recording will certainly route you to click words "Help" claiming that it's "found at the bottom of any Facebook page." Here's the thing: it isn't. Actually, if you're on your main Facebook feed, there is no "bottom" of the web page.
Right here are a few things you can do instead.
Facebook Customer Service Contact
Exactly how to contact Facebook customer support
If you want to contact Facebook, you'll first require to log right into your account. Then seek out on top right edge of the display. There, you'll see a little enigma inside a dark circle. Click it, then from the dropdown menu, choose "Report a Problem."
Another menu will certainly appear that features 3 clickable alternatives. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a trouble with your account like, state, trouble uploading photos, you'll recognize where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). But also for even more basic customer care inquiries, Facebook is rather ambiguous.
Your best bet may be to do an end run around the people from Facebook itself, as well as rather go to the Help Community and asking other platform users like on your own.
Just how to ask the Facebook Help Community a concern
From any type of Facebook page, once again click that enigma on top right of the web page. On top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center web page, scroll down as far as you can. On the left near the bottom of the page, click "Visit Help Community".
You will certainly be required to a web page where lots of concerns have actually currently been addressed, yet where you can likewise publish your own question. At the top right of the Help Community web page is a grey box with the words "Ask a Question".
Hit that link. On the next page, pick the best Subject and Sub-Topic, then type your concern. Currently it's time for some waiting. No matter where you posted your query, you can most likely to your "support Inbox" from the menu that falls from that very same question mark to see if any individual, be it a practical Community participant or real staffer, has made a decision to provide you a hand.
How to contact Facebook through other social media sites platforms
One more means to try to get in touch with Facebook is to connect to them via or discuss them on one more social media system. You can send out a straight message to FB using Twitter or use their @Facebook Twitter account in a Tweet you post. If it obtains enough traction, they will likely see it.
That's about Facebook Customer Service Contact. So as well can you come close to by means of Instagram, including Facebook in an article, but unless you obtain a great deal of love on that breeze, chances are you're much better back on the Facebook Help Center.