Contact Facebook Directly | ask Facebook A Question
By
Arif Rahman
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Wednesday, August 5, 2020
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Contact Facebook Office
If you dial either of the Palo Alto-area phone numbers you'll easily find for the social media sites mega platform by means of on-line search (those are 650-543-4800 and also 650-308-7300, for the record), you'll get a recording. It will certainly chat you with a collection of menus, each choice of which will ultimately route you to send an e-mail to a proper account. These consist of press@FB.com for media queries and also records@FB.com for police concerns.
But if you hit 1 for customer support? The recording will certainly route you to click the word "Help" saying that it's "found at the bottom of any Facebook page." Here's the thing: it isn't. As a matter of fact, if you get on your major Facebook feed, there is no "base" of the web page.
Here are a couple of things you can do rather.
Contact Facebook Directly
Exactly how to contact Facebook customer support
If you intend to contact Facebook, you'll initially need to log right into your account. Then seek out at the top right edge of the screen. There, you'll see a little question mark inside a dark circle. Click it, after that from the dropdown menu, pick "Report a Problem."
Another menu will turn up that features 3 clickable options. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a trouble with your account like, say, difficulty posting photos, you'll know where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload concern, e.g.). But for more general customer care queries, Facebook is instead inscrutable.
Your best choice may be to do an end run around the folks from Facebook itself, and also instead most likely to the Help Community as well as asking other system users like on your own.
Exactly how to ask the Facebook Help Community a question
From any kind of Facebook web page, once more click that question mark on top right of the web page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center web page, scroll down as far as you can. On the left near all-time low of the web page, click "Visit Help Community".
You will certainly be taken to a web page where great deals of inquiries have actually already been addressed, but where you can additionally post your very own inquiry. At the top right of the Help Community page is a gray box with the words "Ask a Question".
Hit that link. On the following page, choose the best Topic and also Sub-Topic, then kind your concern. Currently it's time for some waiting. Despite where you uploaded your query, you can most likely to your "support Inbox" from the menu that drops down from that same question mark to see if anyone, be it a handy Community member or actual staffer, has determined to offer you a hand.
Just how to contact Facebook by means of other social media sites systems
An additional means to attempt to get in touch with Facebook is to reach out to them through or mention them on another social networks system. You can send a direct message to FB using Twitter or use their @Facebook Twitter account in a Tweet you upload. If it gets sufficient traction, they will likely see it.
That's about Contact Facebook Directly. So as well can you approach through Instagram, consisting of Facebook in a message, but unless you obtain a lot of love on that snap, opportunities are you're much better back on the Facebook Help Center.