How to Contact Facebook About A Problem | ask Facebook A Question
By
Arif Rahman
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Saturday, June 13, 2020
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Contact Facebook Office
If you dial either of the Palo Alto-area contact number you'll easily find for the social networks huge platform through online search (those are 650-543-4800 and also 650-308-7300, for the document), you'll obtain a recording. It will talk you with a collection of menus, each option of which will inevitably guide you to send out an email to a proper account. These consist of press@FB.com for media queries and records@FB.com for police worries.
But if you hit 1 for customer service? The recording will direct you to click words "Help" claiming that it's "found at the bottom of any Facebook page." Here's the important things: it isn't. In fact, if you get on your main Facebook feed, there is no "bottom" of the web page.
Here are a few things you can do instead.
How To Contact Facebook About A Problem
How to contact Facebook customer support
If you want to contact Facebook, you'll initially require to log into your account. After that search for at the top right corner of the screen. There, you'll see a little enigma inside a dark circle. Click it, then from the dropdown menu, choose "Report a Problem."
One more menu will turn up that attributes three clickable options. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or an issue with your account like, state, trouble uploading images, you'll know where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload issue, e.g.). But for more basic customer service questions, Facebook is instead ambiguous.
Your best choice may be to do an end run around the folks from Facebook itself, as well as rather most likely to the Help Community and asking various other system users like yourself.
Exactly how to ask the Facebook Help Community a concern
From any type of Facebook page, once again click that question mark at the top right of the web page. At the top of the dropdown menu you'll see words "Help Center" Click there.
On the Help Center page, scroll down regarding you can. On the left near all-time low of the page, click "Visit Help Community".
You will certainly be required to a page where lots of concerns have already been responded to, however where you can additionally publish your own concern. At the top right of the Help Community web page is a gray box with words "Ask a Question".
Struck that link. On the following page, choose the appropriate Topic and also Sub-Topic, then type your inquiry. Currently it's time for some waiting. No matter where you posted your inquiry, you can most likely to your "support Inbox" from the menu that drops down from that same enigma to see if anybody, be it a practical Community member or actual staffer, has determined to give you a hand.
Just how to contact Facebook through other social media systems
Another method to attempt to get in touch with Facebook is to reach out to them with or discuss them on an additional social media system. You can send a straight message to FB using Twitter or utilize their @Facebook Twitter account in a Tweet you upload. If it gets sufficient traction, they will likely see it.
That's about How To Contact Facebook About A Problem. So too can you come close to by means of Instagram, including Facebook in a message, but unless you obtain a lot of love on that particular breeze, possibilities are you're much better back on the Facebook Help Center.