Contact Facebook Customer Care | ask Facebook A Question
By
Arif Rahman
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Monday, May 4, 2020
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Contact Facebook Office
If you call either of the Palo Alto-area telephone number you'll quickly locate for the social media mega platform by means of online search (those are 650-543-4800 and 650-308-7300, for the document), you'll get a recording. It will talk you through a series of food selections, each option of which will inevitably guide you to send out an e-mail to an appropriate account. These include press@FB.com for media questions and also records@FB.com for law enforcement issues.
However if you struck 1 for customer care? The recording will guide you to click words "Help" saying that it's "found at the bottom of any Facebook page." Below's things: it isn't. In fact, if you get on your primary Facebook feed, there is no "base" of the web page.
Right here are a couple of things you can do instead.
Contact Facebook Customer Care
Exactly how to contact Facebook customer support
If you intend to contact Facebook, you'll first need to log into your account. After that look up on top right edge of the display. There, you'll see a little question mark inside a dark circle. Click it, after that from the dropdown menu, select "Report a Problem."
Another menu will certainly appear that attributes three clickable choices. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or an issue with your account like, claim, trouble publishing photos, you'll recognize where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). However, for more general customer care questions, Facebook is rather ambiguous.
Your best option may be to do an end run around the individuals from Facebook itself, and also instead go to the Help Community as well as asking other platform customers like on your own.
Just how to ask the Facebook Help Community a concern
From any kind of Facebook web page, once more click that question mark on top right of the web page. On top of the dropdown menu you'll see words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near the bottom of the web page, click "Visit Help Community".
You will be required to a page where lots of questions have already been addressed, yet where you can additionally upload your very own question. On top right of the Help Community web page is a grey box with the words "Ask a Question".
Struck that link. On the following page, pick the appropriate Subject and also Sub-Topic, after that kind your concern. Currently it's time for some waiting. Regardless of where you uploaded your inquiry, you can go to your "support Inbox" from the menu that falls from that same enigma to see if any person, be it a helpful Community member or real staffer, has actually made a decision to offer you a hand.
Exactly how to contact Facebook using various other social media sites systems
One more method to attempt to connect with Facebook is to reach out to them via or state them on one more social networks system. You can send out a direct message to FB by means of Twitter or utilize their @Facebook Twitter account in a Tweet you upload. If it gets sufficient traction, they will likely see it.
That's about Contact Facebook Customer Care. So as well can you approach using Instagram, including Facebook in a message, but unless you get a great deal of love on that particular breeze, opportunities are you're better back on the Facebook Help Center.