How to Call Facebook Customer Service | ask Facebook A Question
By
Arif Rahman
—
Friday, January 31, 2020
—
Contact Facebook Office
If you dial either of the Palo Alto-area phone numbers you'll easily locate for the social networks huge platform by means of on-line search (those are 650-543-4800 as well as 650-308-7300, for the record), you'll obtain a recording. It will certainly talk you via a collection of food selections, each option of which will inevitably route you to send an e-mail to a suitable account. These consist of press@FB.com for media queries and records@FB.com for police problems.
But if you hit 1 for client service? The recording will certainly direct you to click the word "Help" saying that it's "found at the bottom of any Facebook page." Below's the important things: it isn't. As a matter of fact, if you're on your primary Facebook feed, there is no "bottom" of the web page.
Right here are a couple of points you can do rather.
How To Call Facebook Customer Service
How to contact Facebook customer support
If you wish to contact Facebook, you'll first require to log into your account. Then seek out on top right corner of the display. There, you'll see a little question mark inside a dark circle. Click it, then from the dropdown menu, choose "Report a Problem."
An additional menu will certainly turn up that features three clickable alternatives. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a problem with your account like, claim, problem uploading images, you'll know where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). However, for even more general customer care queries, Facebook is rather inscrutable.
Your best bet may be to do an end run around the individuals from Facebook itself, and instead most likely to the Help Community and also asking other platform users like yourself.
How to ask the Facebook Help Community a concern
From any kind of Facebook page, once again click that question mark on top right of the web page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center web page, scroll down regarding you can. On the left near the bottom of the page, click "Visit Help Community".
You will be required to a web page where great deals of inquiries have actually already been responded to, however where you can likewise upload your own inquiry. On top right of the Help Community page is a gray box with the words "Ask a Question".
Hit that link. On the next page, choose the best Subject as well as Sub-Topic, then kind your concern. Now it's time for some waiting. Regardless of where you uploaded your query, you can most likely to your "support Inbox" from the menu that drops down from that very same question mark to see if any individual, be it an useful Community member or real staffer, has actually made a decision to provide you a hand.
Exactly how to contact Facebook through other social media platforms
One more method to try to get in touch with Facebook is to connect to them with or mention them on an additional social media system. You can send a direct message to FB by means of Twitter or utilize their @Facebook Twitter account in a Tweet you upload. If it obtains enough traction, they will likely see it.
That's about How To Call Facebook Customer Service. So too can you approach using Instagram, including Facebook in a post, yet unless you obtain a great deal of love on that particular breeze, possibilities are you're much better back on the Facebook Help Center.